Red Napkin

General Rules of Rental

• Please note that we work on a strictly first come, first served basis due to limited amounts of stock per item.  Clients must endeavour to book at least 3 – 4 months in advance, and quotes are valid for 10 days only.
• Clients must first confirm the exact amount before booking rental items.  NO changes or swaps will be allowed.
• To secure your booking, we require a 100% deposit, no partial deposits allowed.  No refunds on deposits paid/Cancellations.
• Rentals should be collected on THURSDAYS strictly from 2pm till 4pm.
• Rentals must be back on TUESDAYS from 9am to 11am.  NO returns on Saturdays will be accepted.
• MIDWEEK rentals:  Collection on Mondays at 2pm and returns on Friday by latest 11am.
• Clients can unfortunately not borrow goods for mock tables.  You are welcome to hire the goods for your mock-table and do the set-up at the venue.
• Penalties will be charged for late returns. (even if it is only one day, we work according to a strict schedule).
• Items must be returned CLEAN, MOLD DEW AND WAX FREE.
• We charge penalties for cleaning and a laundry fee for cleaning linen.
• If items are returned damaged, consider it SOLD.
• Clients are responsible for all breakages, chips, burn marks and damages.
• If clients want to replace any broken items, they have 4 days to do so – else double rentals will be charged.
• Clients that uses coloured lamp oil is responsible to replace the lamp wicks.  Current price of Wicks at Binuns is R8.50 each.
• It is the clients responsibility to ensure that chair covers and table cloths fi on the venue’s tables and chairs.
• Rentals are packed, bubble wrapped and marked.  Please return all stock in the wrapping.
• Please be considerate with our goods.  Most of the items are limited, imported stock that can not easily be replaced.  The client after you is also paying for undamaged items!